Help Center
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Self-service answers, live support and direct lines to our global operations desk.
Tracking & status
Use your tracking, container, BL or booking number on the Track page.
Booking a shipment
Create a new shipment from your dashboard or use the public Ship Now form.
Container & vessel
Dedicated lookups for container events and AIS vessel position are under Tracking.
Customs holds
If your shipment is on customs hold, our ops team is notified automatically and will reach out.
Frequently asked
How long does international ocean freight take?
Typical port-to-port transit is 18–35 days depending on lane, with additional 3–7 days for customs and last-mile.
What do I do if my shipment is On Hold?
Our operations team is alerted in real time. You'll see a red banner on your dashboard and receive an email update within 24 hours.
Can I track a container without an OmniTransit booking?
Yes — the Container Tracking page accepts any container number, BL or booking reference from supported carriers.
How do I download an invoice or receipt?
Open the shipment in your dashboard and click the Receipt download button.
Is cargo insurance available?
Yes, optional all-risk insurance can be added at booking and covers declared value up to USD 1M.